Privacy Policy

Privacy Information Statement

This Privacy Information Statement outlines how Onset collects, discloses, uses and stores your personal information and all references to “Onset”, “we”, “us” or “our” in this document are references to Onset Group Pty Ltd.

Onset Group Pty Ltd (The Onset) is a technology recruitment business based in Sydney, Australia.

Protecting Your Privacy

At Onset your privacy is paramount to us. We are committed to ensuring that your privacy is respected and maintained at all times. Onset complies with the Privacy laws and the National Privacy Principles as well as our existing obligations of confidentiality. The Privacy Statement/Policy explains how we collect personal information and how we use, disclose, maintain and store that information. It also provides some detail about your privacy rights along with our general rights and obligations in relation to the personal information we keep on record.

What is your personal information

Personal information is any information or an opinion (whether true or not) about you. It may range from the very sensitive (e.g. medical history or condition) to the everyday (e.g. address and phone number). It would include the opinions of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us in connection with your possible work placements. Personal information includes sensitive information.

What is sensitive information

Sensitive information is a special category of personal information. It is information or opinion about your:

  • Racial or ethnic origin;
  • Political opinions;
  • Membership of a political association or religious beliefs, affiliations or philosophical beliefs;
  • Membership of a professional or trade association or membership of a trade union;
  • Sexual preferences or practices;
  • Criminal record;
  • Health or disability (at any time);
  • Expressed wishes about the future provision of health services.It includes personal information collected to provide a health service. Sensitive information can, in most cases, only be disclosed with your consent. We do not actively seek to collect sensitive information unless it is necessary for ourbusiness purposes. If we are required to collect sensitive information we do so in accordance with the National Privacy Principles.

Types of information we collect and store

The type of information collected and stored will vary depending on our relationship with you. We generally categorize these relationships as:

  • candidates – all individuals who are engaged by us or approach us in the processes of seeking or performing work with us or our clients;
  • clients – all individuals/companies who we work with for the purpose of providing recruitment services and solutions for their business;
  • referees – all individuals who we get in touch with to evaluate out candidates suitability and experience for employment; and
  • participants – all individuals who Onset provides career training, mentoring, management and coaching services.The personal information is also collected from you if you contact us via phone or email, and do not qualify for above categories.

Who will be collecting your personal and sensitive information

Onset will collect your personal and sensitive information for its own use and on behalf of clients who might require access to your personal and sensitive information in connection with your work placements.

How your information will be collected

Depending on the type of information and the relationship with us, personal and sensitive information will be collected from you directly when you attend an interview (both phone and in-person), during the client meeting, when taking the references or filling out and submitting your details or any other information in connection with your application to us, either in person/phone/email or via our website. Personal and sensitive information will also be collected when:

  • we receive any reference about you;
  • we receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body;
  • we receive the results of any work competency or medical-related test;
  • we receive performance feedback (whether positive or negative);
  • we receive any complaint from or about you in the workplace (previous and current);
  • we receive any information about a workplace accident in which you are or were involved (it includes any information about insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved);
  • any additional information you provide us with at any point in time.To verify your identity we may ask proof of identification from you including copies of your passport, driving license, visa, or other required documents.

If you do not provide us with the information

You are not obliged to provide your personal information, however it will limit the possibility for us to work with you and provide you with our services.

Your information will be used in connection with

Personal information collected, used, disclosed and stored about clients is generally used for


  • actual or possible work placement;
  • performance appraisals and assessment of your ongoing performance;
  • any assessment or test (including medical tests and assessments) that might be required in relation to your employment;
  • qualifying you work rights status with any government department or agency/agents
  • payment for temporary/contract assignment work you provide
  • our identification of your training needs;
  • workplace rehabilitation;
  • any insurance claim/ investigation that requires disclosure of your personal or sensitive information;
  • managing any complaint, investigation or inquiry in which you are involved


  • Recruitment and marketing services
  • Client relationship management;
  • Statistical purposes


  • recruitment functions
  • assessment of candidate suitability
  • to confirm the identity/authority to provide references


  • to communicate any related information requisite by you
  • coaching and associated services
  • facilitating any career management programs/events

Your personal and sensitive information may be disclosed to

  • potential and actual employers and clients of Onset as well as any nominated referees;
  • Onset’s insurers;
  • a professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information;
  • a government body or agent for work rights verification purposes;
  • a Workers Compensation body;
  • Onset’s contractors and suppliers;
  • any person with a lawful entitlement to obtain the information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

How does Onset protect the security of your information

Onset takes all reasonable steps to protect your personal information, for example, your information is stored in secured offices within the Onset database. This database requires a login and password to gain access and is held on a secure server. All employees of Onset are bound by a confidentiality agreement regarding candidate and client and company information. All data is kept for the period required by current legislation. At the end of this period and if you no longer require us to hold your details on our database, the information is destroyed.

You can gain access to your information to correct it if it is wrong

Subject to some exceptions, which are set out in the National Privacy Principles (Principle 6 – Access and Correction), you have a right to access, amend and have a copy of personal and sensitive information about you that we store. If you believe that personal or sensitive information that we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date. If we are unable to agree that personal or sensitive information that we hold about you is accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up-to-date. If you wish to exercise your rights of access and correction you should contact our Head of Operations.

How to contact us

If you wish to contact us about your personal or sensitive information you should contact Onset during business hours, 8.30 am – 5.30 pm Monday to Friday. Phone: +61 438 706 627; Email:

If you need to contact us outside normal office hours, please leave a message and your call will be returned the following business day.

By reading this statement and submitting your details to us you are deemed to have accepted our Privacy Collection Statement Updated September 2022.